Privacy Policy
This Privacy Policy applies to all visitors and customers using our website, Luxe Gems Hub, located at luxegemshub.com, operated from 200 Broadhollow Road, Melville New York 11747, United States.
At Luxe Gems Hub, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, protect, and store your data when you visit or make a purchase on our website. It also explains your rights and choices regarding your personal information.
This Privacy Policy is written in clear language to meet United States privacy expectations, WooCommerce and WordPress compliance standards, Google Merchant Center transparency requirements, and general eCommerce best practices. By using Luxe Gems Hub, you agree to the terms outlined below.
1. Who We Are
Luxe Gems Hub is an online retail store based in the United States, specializing in selling high-quality chairs for adults. We provide durable, stylish, and comfortable chair products for home and office use. Our headquarters is located at:
Store Name: Luxe Gems Hub
Email: support@luxegemshub.com
Phone: +16315727292
Address: 200 Broadhollow Road, Melville New York 11747, United States
We ship strictly within the USA and offer free shipping nationwide.
We operate exclusively for adult customers. We do not allow children under 18 to browse, access, or purchase from our website under any circumstances.
2. Adult-Only Policy (18+ Restriction)
Luxe Gems Hub is strictly for adults aged 18 and above. By using our website, you confirm that:
You are at least 18 years old.
You are legally eligible to enter into online purchase agreements.
You will not allow any minor to access or use our website.
We do not market, advertise, or sell products to minors. We do not knowingly collect data from children under 18. If we learn that information from a minor has been collected, we will delete it immediately.
If you are a parent or guardian and believe a minor has provided personal information to us, contact us at support@luxegemshub.com.
3. Information We Collect
A. Information You Provide Directly
This includes:
Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Order Information
Payment Method Details (processed securely through Stripe/PayPal; we do not store card numbers)
B. Automatically Collected Information
When you visit Luxe Gems Hub, WordPress and WooCommerce may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time and date of visit
Referring website
General usage patterns
We use this for website improvement, fraud prevention, and analytics.
C. Cookies & Tracking Technologies
We use cookies to:
Keep items in your cart
Improve website performance
Enhance user experience
Analyze traffic
Detect fraud
Maintain session activity
You may disable cookies, but parts of the site may not work correctly.
4. How We Use Your Information
We use your information only for legitimate business purposes, including:
A. Order Processing
Fulfilling and delivering orders
Handling returns, refunds, and replacements
Sending order confirmations and updates
Providing shipping tracking information
B. Customer Support
Responding to questions
Resolving issues
Assisting with account information
C. Website Improvement
Enhancing functionality
Fixing errors
Personalizing user experience
D. Legal & Security Purposes
Fraud prevention
Security monitoring
Compliance with U.S. laws and regulations
E. Marketing & Communication
We may send:
Promotional emails
Product updates
Discount offers
Website news
You can unsubscribe anytime.
5. How We Protect Your Information
We take data security seriously and use:
SSL encryption
Firewalls
Secure hosting
WooCommerce security tools
WordPress security plugins
Strict access control
Regular security audits
We do not store sensitive payment information such as credit card numbers. All payments are securely handled by Stripe and PayPal.
6. How Long We Keep Data
We store your information for:
As long as needed to fulfill your order
As required for tax or legal compliance
As long as necessary for internal record-keeping
Order records may be stored for up to 7 years as required by U.S. law.
You may request deletion at any time, unless legal obligations prevent it.
7. Information Sharing
We do not sell, rent, or trade your personal information. We only share information with:
A. Payment Gateways
PayPal
Stripe
B. Shipping Carriers
UPS
USPS
FedEx
C. Technical Service Providers
WordPress
WooCommerce
Anti-fraud tools
Analytics platforms
Web-hosting providers
All providers are vetted for security and required to keep data private.
8. Cookies Policy (Extended)
Luxe Gems Hub uses cookies to operate correctly, including:
Essential cookies
Analytics cookies
Functionality cookies
Advertising cookies (adult-appropriate only)
9. Marketing Communications
With your consent, we may send:
Email promotions
Restock alerts
Seasonal offers
New product announcements
You can unsubscribe anytime.
10. Data Rights (U.S. Consumers)
You may request:
Access to your data
Correction of inaccurate information
Deletion of your data
Restriction of processing
A copy of your stored information
Withdrawal of marketing consent
Submit requests via support@luxegemshub.com.
We respond within 5–7 business days.
11. Data Storage & U.S. Compliance
All data is stored securely in the USA.
We comply with FTC regulations, CalOPPA, and eCommerce privacy standards.
12. No Sale of Personal Data
Luxe Gems Hub does not sell customer data.
13. Third-Party Services
Used only for:
Payment processing
Order fulfillment
Website analytics
Fraud detection
Technical stability
14. Payment Security
We use:
PayPal
Stripe
Both offer PCI-DSS compliance, encryption, tokenization, and fraud protection.
15. Fraud Prevention
Luxe Gems Hub monitors suspicious activity, unauthorized access, payment inconsistencies, and fraud risks.
16. Shipping Information Privacy
Only shared with shipping carriers:
Name
Address
Phone number
Free shipping across the USA.
No international carriers involved.
17. Children’s Privacy
Strictly adult-only.
No accounts or purchases allowed for minors.
No data collection from minors.
18. User Responsibilities
By using Luxe Gems Hub, you agree to:
Provide accurate information
Keep your account secure
Not misuse the site
Not allow minors to access it
Follow applicable laws
19. International Users
Luxe Gems Hub serves USA customers only.
No international shipping.
20. Policy Updates
Updates may be made for legal, business, or security reasons.
21. Contact Us
Store Name: Luxe Gems Hub
Email: support@luxegemshub.com
Phone: +16315727292
Address: 200 Broadhollow Road, Melville New York 11747, United States
We respond within 24–48 hours.
22. Final Summary
Luxe Gems Hub is committed to:
Transparent communication
Secure data handling
Adult-only access
Full compliance
Customer protection
Your trust matters.