How do I place an order?
Place the desired item in your shopping cart, proceed to checkout, enter your delivery and payment details, and confirm your order. You’ll receive a confirmation email immediately.
Can I change or cancel my order?
Orders are processed very quickly. Therefore, we cannot guarantee changes or cancellations after the order has been placed. Contact us as soon as possible at support@luxegemshub.com if you need help.
What payment methods do you accept?
We accept:
- Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, Diners Club, Discover, Union Pay
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- PayPal
Is my payment secure?
Yes – all payments are processed through secure, encrypted systems.
Where do you ship?
Currently, we only ship within the United States.
How much are the shipping costs?
Shipping is free.
How long will my delivery take?
Orders are processed within 1–2 business days and typically arrive within 5–8 business days.
Will I receive tracking information?
Yes! You will receive a tracking number via email once your order has been shipped.
How long do I have to return something?
You can return eligible items within 30 days of receipt.
Which items can I return?
Items must be unused, undamaged, and in their original packaging, with proof of purchase. Personalized products, custom-made items, and opened cosmetics cannot be returned unless they are defective.
Who bears the return costs?
- You if you have changed your mind or ordered the wrong item.
- We if the item was damaged, defective or delivered incorrectly.
When will I receive my refund?
We process refunds within 5 business days of receiving and inspecting your return.
CONTACT INFORMATION:
Store Name: Luxe Gems Hub
Email: support@luxegemshub.com
Phone: +16315727292
Address: 200 Broadhollow Road, Melville New York 11747, United States