Shipping Policy

1. Introduction

Welcome to Luxe Gems Hub, your trusted online store for premium chairs designed for adults aged 18 and above. This Shipping Policy explains how we process, ship, and deliver your orders across the United States. By placing an order with Luxe Gems Hub, you agree to the terms outlined below.

Our goal is to ensure your chairs are delivered safely, promptly, and without any hidden costs. We provide free shipping across the entire USA, with reliable carriers and tracking to guarantee a smooth experience.

2. Free Shipping Across the United States

At Luxe Gems Hub, we are proud to offer 100% free standard shipping for all orders within the USA.

  • No minimum purchase is required.

  • No hidden delivery or service charges.

  • Free shipping applies to all 50 states, including remote areas, Alaska, and Hawaii, though delivery times may vary slightly.

Our commitment is to deliver your chairs securely and on time without any additional cost.

3. Shipping Carriers

We use trusted carriers to ensure your chairs reach you safely:

  • FedEx: Primary shipping partner for all orders.

  • Real-time tracking and delivery confirmation for every shipment.

  • Insurance protection included for damages or loss during transit.

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.

4. Order Processing Time

After placing your order:

  • Order Verification & Quality Check: Within 24 hours.

  • Packing and Dispatch: Within 1–2 business days.

  • Shipment Handover to Carrier: Immediately after packing.

If an item is out of stock, you will be notified with the expected restock and delivery timeframe.

5. Estimated Delivery Time

  • 5–8 business days for standard delivery within continental U.S.

  • 7–12 business days for remote areas, Alaska, and Hawaii.

Delivery times may vary due to weather or carrier delays.

6. Order Confirmation and Tracking

You will receive:

  • Order Confirmation Email

  • Shipping Confirmation Email with tracking number

You can track your shipment using the FedEx website or via our “Track Your Order” page on hipozar.com.

If you do not receive tracking within 48 hours after dispatch, contact support@luxegemshub.com.

7. Modifications and Address Changes

If you need to modify your shipping address:

If the order has shipped, changes may not be possible.

8. Shipping Confirmation and Delivery

FedEx delivers directly to your shipping address:

  • A signature may be required for high-value items.

  • If you are unavailable, FedEx may leave a notice or attempt re-delivery.

  • You may pick up packages from a FedEx facility with valid ID.

9. Delivery Delays

Delays may occur due to:

  • Weather conditions

  • Carrier congestion

  • Incorrect addresses

  • Emergencies or natural disasters

We will assist promptly if a delay occurs.

10. Damaged or Lost Packages

Report issues within 48 hours with photos and order number.

We will:

  • Replace the item at no cost, or

  • Issue a full refund if replacement is unavailable.

All costs for damaged or lost shipments are covered by Luxe Gems Hub.

11. Incorrect or Missing Items

If your order is wrong or incomplete:

We will send the correct item at no cost.

12. Packaging Standards

We use high-grade packaging materials:

  • Foam padding

  • Bubble wrap

  • Reinforced boxes

This ensures maximum protection during transit.

13. Delivery Confirmation

FedEx provides electronic proof of delivery.

Once marked Delivered, Luxe Gems Hub is not responsible for stolen packages.
We recommend monitoring your tracking closely.

14. Refused or Unclaimed Shipments

If a shipment is refused:

  • It will return to our warehouse.

  • Restocking or return fees may apply.

Re-delivery can be arranged upon request.

15. Shipping Restrictions

We ship only within the United States.

We do not ship to:

  • P.O. Boxes

  • APO/FPO

  • Freight forwarding addresses

16. Special Shipping Requests

Services such as:

  • Expedited shipping

  • Scheduled delivery

  • White-glove service

may incur additional charges.

17. Order Cancellations Before Shipping

Orders can be canceled within 12 hours of placement.

After shipping, cancellations are not possible—returns must follow our refund policy.

18. Multiple Shipments

Orders with multiple items may ship separately.
Each package will have a unique tracking number.

19. Customer Responsibilities

Customers must ensure:

  • Correct shipping info

  • Availability for delivery

  • Inspection of items upon arrival

Luxe Gems Hub is not responsible for issues caused by incorrect information.

20. Tracking Support

If tracking issues occur:

We will assist promptly.

21. Delays Beyond Our Control

Unforeseen events may extend delivery times:

  • Natural disasters

  • Transportation disruptions

  • Carrier strikes

We will communicate any such delays.

22. Quality Assurance on Shipment

Every order undergoes:

  • Product Quality Check

  • Packaging Integrity Check

  • Label Accuracy Check

23. Returns & Exchanges

Returns follow our official Refund & Return Policy.
Prepaid labels may be provided depending on eligibility.

24. Contact Information

Store Name: Luxe Gems Hub

Email: support@luxegemshub.com

Phone: +16315727292

Address: 200 Broadhollow Road, Melville New York 11747, United States

Response time: 24–48 business hours.

25. Final Commitment

At Luxe Gems Hub, we are dedicated to delivering high-quality chairs with secure shipping and excellent service.