Terms and Conditions

Company Name: Luxe Gems Hub
Website: https://luxegemshub.com/
Email: support@luxegemshub.com
Phone: +16315727292
Address: 200 Broadhollow Road, Melville New York 11747, United States

1. Introduction

Welcome to Luxe Gems Hub, your trusted online source for premium chairs for adult use (18+) in the United States. By accessing or using our website (https://luxegemshub.com/) and placing an order, you agree to be bound by the following Terms and Conditions. These Terms apply to all visitors, users, and customers of our website, including those who purchase, browse, or otherwise interact with our services.

If you do not agree with any part of these Terms, please refrain from using our website or purchasing products. By placing an order, you expressly agree to these Terms and confirm that you meet the minimum age requirement of 18 years.

Luxe Gems Hub reserves the right to update, modify, or amend these Terms at any time. All updates take effect immediately upon posting. It is the responsibility of users to periodically review these Terms for any changes. Continued use of the website after such modifications constitutes acceptance of the revised Terms.

2. Eligibility

To use this website and purchase products:

  • You must be at least 18 years old. By placing an order, you confirm that you meet this requirement.

  • You must have the legal capacity to enter into binding contracts under U.S. law.

  • You agree to provide truthful, accurate, and complete information when creating an account or making a purchase.

  • If accessing the website on behalf of an entity, you represent that you are authorized to bind that entity to these Terms.

Luxe Gems Hub strictly prohibits minors or unauthorized users from purchasing or interacting with the website. Any orders placed by underage users will be canceled, and associated accounts may be terminated.

3. Products and Services

Luxe Gems Hub  specializes exclusively in the sale of chairs for adult customers. All products listed on our website are:

  • Designed for adults aged 18 and above.

  • Intended for personal or home use, not for resale unless explicitly authorized.

  • Carefully sourced from verified manufacturers to ensure quality, safety, and durability.

Minor variations in color, design, or appearance may occur due to screen settings, lighting, or manufacturing tolerances. These do not constitute defects or misrepresentation.

Product availability is subject to stock levels. Luxe Gems Hub reserves the right to limit quantities, discontinue items without notice, or substitute similar products of equivalent value.

4. Orders, Acceptance, and Confirmation

When placing an order on Luxe Gems Hub:

  • Orders are submitted electronically through https://luxegemshub.com/.

  • You will receive an order confirmation email after submission. This confirmation does not signify acceptance of your order but acknowledges receipt.

  • Orders are subject to verification for accuracy, payment authorization, and stock availability.

Luxe Gems Hub reserves the right to refuse or cancel any order for reasons including:

  • Incorrect product pricing or description

  • Fraudulent or suspicious activity

  • Violation of Terms (e.g., underage customers)

  • Stock unavailability

Upon acceptance, a shipping confirmation email with tracking information will be sent. The contract is formed only when the order is accepted and shipped.

5. Pricing and Payment

  • All prices are in U.S. Dollars (USD) and include applicable taxes unless otherwise stated.

  • Luxe Gems Hub may modify prices prior to order confirmation. Once an order is confirmed, the price is fixed.

Payment methods accepted:

  • Credit and debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Other authorized third-party gateways

Payment Security: All transactions are processed via SSL encryption. Luxe Gems Hub does not store full credit card information. You authorize Luxe Gems Hub or its payment partners to charge your chosen method.

6. Free Shipping Policy

Luxe Gems Hub provides 100% free shipping for all orders within the United States.

  • Free shipping applies to standard ground delivery only.

  • Expedited, white-glove, or scheduled delivery may incur extra fees.

  • Shipping is available to U.S. physical addresses only; no P.O. Boxes, APO/FPO, or international destinations.

  • Estimated delivery: 5–8 business days for continental U.S.; longer for remote areas.

  • Reliable carriers and tracking information are provided.

7. Order Processing and Dispatch

  • Orders are reviewed and processed within 1–2 business days.

  • Packaged using industry-standard protective materials.

  • Shipping confirmation email with FedEx tracking number sent upon dispatch.

  • If out of stock, estimated restock or dispatch details will be provided.

8. Refunds, Returns, and Exchanges

8.1 Return Eligibility

  • Purchased directly from Luxe Gems Hub via https://luxegemshub.com/

  • Submitted within 30 days of delivery

  • Unused, undamaged, in original packaging

  • Proof of purchase required

8.2 Non-Returnable Items

  • Used, worn, or modified products

  • Custom/personalized items

  • Clearance or final-sale products

8.3 Refund Process

  • Contact support@luxegemshub.com with order details and reason

  • Return Authorization Number (RAN) issued with instructions

  • Return via trackable shipping

  • Refund issued to original payment method within 5–10 business days

8.4 Exchange Policy

  • Exchanges available for different models, colors, or items

  • Subject to availability

  • Price differences billed or refunded accordingly

8.5 Damaged or Defective Products

  • Report within 48 hours of delivery with photos

  • Luxe Gems Hub covers shipping costs and provides replacement or full refund

9. Cancellations

  • Orders may be canceled within 12 hours of placement

  • Once shipped, standard returns apply

  • Contact support@luxegemshub.com with order number and reason

10. Customer Accounts

  • Optional account creation for faster checkout

  • Responsible for login security

  • Unauthorized access must be reported immediately

11. Intellectual Property

  • All content on luxegemshub.com is owned by Luxe Gems Hub

  • Unauthorized use prohibited

  • Violations may result in legal action under U.S. law

12. Limitation of Liability

Luxe Gems Hub is not liable for:

  • Indirect or incidental damages

  • Delays or non-performance due to weather, carriers, or beyond control

  • Improper use or assembly

Liability limited to purchase price of affected product.

13. Warranties and Guarantees

  • Manufacturer warranties apply if stated

  • Defective products eligible for replacement or refund per Refund & Return Policy

14. User Conduct

Do not:

  • Provide false/misleading info

  • Violate laws

  • Upload malware or spam

  • Interfere with website

Luxe Gems Hub may terminate accounts for violations.

15. Promotions and Discounts

  • Subject to terms, expiration, and availability

  • Luxe Gems Hub may modify or cancel promotions without notice

16. Product Assembly and Use

  • Customer responsible for safe assembly per instructions

  • Luxe Gems Hub not liable for injury or damage from misuse

17. Third-Party Links

  • Provided for convenience

  • Luxe Gems Hub not responsible for third-party content or policies

18. Communication Policy

  • By providing contact details, you consent to order updates and support emails

  • Unsubscribe at any time

19. Taxes and Fees

  • Prices include applicable U.S. taxes

  • Customer responsible for additional state/local taxes

  • No hidden fees

20. Force Majeure

  • Luxe Gems Hub not liable for delays due to natural disasters, strikes, carrier disruptions, or power failures

21. Dispute Resolution

  • Attempt amicable resolution first

  • Governed by Arizona law, jurisdiction of Arizona state courts

22. Termination

  • May terminate access for violations/fraud

  • Does not affect prior obligations

23. Indemnification

  • You agree to indemnify Luxe Gems Hub for claims arising from misuse or violation of Terms

24. Severability

  • Invalid provisions do not affect remaining Terms

25. Entire Agreement

  • These Terms constitute the full agreement between you and Luxe Gems Hub

26. Policy Updates

  • Terms may be updated anytime

  • Effective immediately upon posting

27. Contact Information

Luxe Gems Hub Support Team

Store Name: Luxe Gems Hub

Email: support@luxegemshub.com

Phone: +16315727292

Address: 200 Broadhollow Road, Melville New York 11747, United States

28. Final Acknowledgment

By using luxegemshub.com, you acknowledge that you:

  • Have read and agreed to these Terms

  • Are at least 18 years old

  • Understand your obligations and rights

Luxe Gems Hub– Crafted for Comfort. Designed for Adults. Trusted Across the USA.